Need help with your Vapepie EU order? We’ve compiled clear, GDPR-compliant answers to the most common questions about order tracking, shipping status, and delivery issues—tailored for our European customers. Check below for quick solutions!

❓ Q1: How do I track my Vapepie EU order? A: Once your order ships from our German (Frankfurt) or Netherlands warehouse, you’ll receive a shipping confirmation email with a unique tracking number (within 1 hour of dispatch!). Track your package in 2 easy ways: Enter the tracking number on our EU Order Tracking Page: www.24vape-pie.com/track (optimized for European users). Use the courier’s official website (we ship via DHL/DPD—Europe’s most reliable carriers!): DHL: https://www.dhl.com/en/express/tracking.html DPD: https://www.dpd.com/tracking

❓ Q2: I can’t find my tracking information — what should I do? A: Don’t worry! For EU local warehouse orders, tracking data syncs within 1–2 hours (way faster than international shipments!). For non-EU orders (Canada/Australia), it may take up to 24 hours. If no tracking details appear after: 2 hours (EU orders) 24 hours (non-EU orders) Contact our EU Support Team with your order number: [email protected]. We’ll prioritize your request!

❓ Q3: Why hasn’t my Vapepie tracking updated for a long time? A: Tracking delays are rare for EU orders—but can happen due to: Peak seasons (Black Friday, Christmas) Temporary courier backlogs (e.g., DHL sorting hubs) Incorrect shipping address (double-check your “billing address” matches your ID/VAT info!) If your EU order’s tracking remains unchanged for more than 3 business days, email us at [email protected] with your order number. We’ll escalate your case to DHL/DPD within 24 hours!

❓ Q4: My tracking shows “Delivered” but I haven’t received my package. What should I do? A: First, check these EU-specific delivery spots: Ask your neighbors or building manager (many EU couriers leave packages with them!). Check your mailbox, bike shed, or “safe place” (DPD often leaves parcels in designated areas). Contact your local DHL/DPD branch directly (use the tracking link to find their contact info). If you still can’t find your package after 24 hours: Email our EU team: [email protected] Include your order number + tracking number We’ll file a missing package inquiry with the courier immediately (EU law requires carriers to investigate within 5 business days).

❓ Q5: What should I do if my Vapepie package is delayed? A: First, refer to our EU Delivery Timeline (from our Shipping Policy): German Warehouse → Germany/France/Italy/Spain: 2–5 business days Netherlands Warehouse → Nordic/Eastern Europe: 3–6 business days Minor delays (1–2 days) may occur during sales—but if your order is delayed beyond 5 business days, contact us with: Order number Tracking number We’ll: Verify the delay with DHL/DPD Offer a 10% discount code for your next EU order (as a courtesy!) Resend your order free of charge if the package is lost

For EU-specific help (tracking, delivery, VAT, returns): 📧 EU Support Email: [email protected] (priority response within 12 hours) 📞 EU Phone Line: +49 (0) 69 123 456 78 (German/English, Mon–Fri 9 AM–6 PM CET) 💬 WhatsApp: +49 (0) 151 123 456 78 (German/English, 24/7 for urgent issues)

For non-EU inquiries (USA/Canada/Australia): 📧 Global Support: [email protected] 🌐 Global Website: www.24vape-pie.com

Service Hours (CET / UTC+1): Monday–Friday: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 2:00 PM (Sunday: Closed for EU public holidays)